Device unknown

[deloyarhossain]

When i try to active my device, it's say unknown device. What's the problem. My device imei is (removed)

Message was edited by: Verizon Moderator<<>>

[deloyarhossain]

[vzw_customer_support]

Help is right here, front and center deloyarhossain! May I ask did you add the device id to your mobile number via My Verizon? Also, is your old smartphone turned off? Can I assume that you purchased your device directly from us? If so then please send us a private message so we can proceed.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

[deloyarhossain]

I bought it from a online market. I just insert a Sim to it. But i can't active it. Please check what happen with my phone. What i need to do for active my phone.

[deloyarhossain]

How can i send information in private message?

[tikibar1]

How To: Direct Message  and  ArnettH_VZW