I've been a Verizon customer for probably around 6 or 7 years now. I've had plenty of different devices and was always happy with my phone. A few years ago, service started to get horrible in my house. I would barely get service and my phone would drop calls. I have spent hours over the past 2 years on the phone with reps. Some were very helpful, and some were very frustrating. I have put in service tickets and even changed out my phone to try to get better service. Let me also note that AT&T customers get perfect service inside of my house. I don't even want to hear the excuse that Verizon doesn't guarantee service inside of a building due to building materials. The last time I checked, I didn't rebuild my house in the past few years with new materials. I use my cell phone for business when I'm at home, so it is extremely important that it works inside my house. I put my most recent service ticket in almost 2 weeks ago and there is STILL no resolution. I also won't accept if the only resolution is me buying a network extender.. I'd rather pay an early termination fee and leave before I'd ever spend money on another Verizon device. I have had 2 reps in the past week tell me that they would call me back and I never hear anything. I also have been told that they would resolve it by a certain date, only to find out that now they are saying it's going to stay open until they can figure it out. I rely on my phone for work now more than ever since I recently starting working from home, so how can I accept the fact that I am waiting around and paying for a phone that doesn't work when I need it the most? For all of my trouble, they offered me a $20 credit on my account. I shouldn't even use the word "offered" because I was the one who mentioned that I should be reimbursed for my time. I'm so sick of wasting my time on the phone and I am truly disgusted with Verizon. As a long time customer who has spent thousands of dollars over the year paying for Verizon service, I would expect to be treated much better than this.
I am not in the same boat, Verizon works absolutely everywhere I go and I am super happy with the service. If the service started not working however, and I got no resolve, I would just cancel it and switch providers. No point in paying for service you can't use, especially where you live.
we have a verizon "network extender" in our home and almost every call i have made or received in the last six months or so has "failed" if it lasts more than five minutes. it is worse since i installed ios7. getting ready to jump to att with all five of our phones.
If you have a network extender and still dropping calls you have slow Internet or a poor quality of service, I would check the QoS and jitter rate of your modem and see if it can even sustain a femtocell connection..
You would gain from hitting YouTube and searching how cell phone frequencies work, you'll be surprised how very minor changes and impact calls
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