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Erase all data and phone wont turn on!
marissarondeau327

i clicked erase all data on my phone and it has had a spiny wheel on it for over 6 hours, it wont do anything. it wont turn on or off, and the buttons dont work. how do i fix this!!!!?!??!!!!

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Re: Erase all data and phone wont turn on!
vzw_customer_support
Customer Support

Hello Marissarondeau328. are you still having issues with your iPhone? If so then try pressing and holding the home key and the sleep/wake key at the same time for about 10 seconds. This is equivalent to a soft reset for the iPhone. If that doesn't work then try to perform a restore using iTunes on a computer. Let me know how it goes and if you need more assistance. ^AH

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