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Front face camera not working
Kensleysmom2014
Newbie
‎08-14-2014 08:09 PM

My front face camera just all of a sudden stopped working after I updated to the ios7.1.2 how can I fix this??

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Re: Front face camera not working
vzw_customer_support
Customer Service Rep
‎08-17-2014 05:20 AM

Kensleysmom2014

I'm sorry to hear about the trouble with your front camera! We definitely need to get this back up and running. Was the update performed from the phone itself or by connecting to iTunes? If iTunes, was the computer's iTunes verision up to date? I do recommend trying a Restore using the latest version of iTunes on your computer. Please use the steps on this page under "Alternate Reset through iTunes": http://vz.to/LvPxZY

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Front face camera not working
Kensleysmom2014
Newbie
‎08-20-2014 07:42 PM

Yes I restored my phone through iTunes and did a complete wipe out on my phone and it still doesn't work

Sent from my iPhone

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Re: Front face camera not working
tbo27
Master - Level 2
‎08-20-2014 10:43 PM

Take it into apple but you may need new equipment.  Apple will confirm tho.  Make an appointment

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Re: Front face camera not working
vzw_customer_support
Customer Service Rep
‎08-23-2014 05:14 AM

Kensleysmom2014,

Oh my! We understand the importance of having a working camera. Please follow me and send me a Direct Message so we can go over different options for you with this device.

RobinD_VZW

Follow us on twitter @VZWSupport

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