GPRS connection question

[Jkat86]

My iPhone 4, keeps switching to 3G and GPRS (which is the circle with no fill). I have called Verizon for help. They are sending me a replacement phone. Has anyone else dealt with this?

I have wifi off, have reset my network connections, and nothing helps. I can't do anything but text and make phone calls.

Thanks.

[Ann154]

Actually it is probably connecting to the CDMA 1xRTT voice network not GPRS. Are you in a location with low signal or an extended service area?

[Jkat86]

I don't know what that means, but thanks for replying. I'm at work, where I usually am and I haven't had this problem before. My co worker, has 3G right now on hers.

[Ann154]

Verizon uses the CDMA network with has 1xRTT for voice and EDVO for the 3G data connection.

In the troubleshooting with CS, did you reset the network by dialing *228, option 1 and then option 2 to update your PRL (roaming list)?

[Jkat86]

Ok, I just did both and it says 3G at the top but than goes back to the circle.

[Jkat86]

Everyone I work with who has an iPhone is dealing with the same issue, is a cell tower down?

[Ann154]

Maybe. Can you call Verizon Wireless customer service from a landline at 1-800-922-0204 or *611 from your phone? Then you can ask them if there is a service issue in the area.

[Jkat86]

Thank you for your help. I submitted a ticket, and they're going to look into it.