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Given an Iphone4 by my daughter after she upgraded...
sjrdesigns
Member

Have no clue what to do.  She upgraded, changed her phone number and gave me the phone.  I am not a Verizon Mobile customer, my cell service is thru Virgin Mobile.  She cleared contacts, videos, pictures etc but have o idea how to deactivate totally to look into other options.

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Re: Given an Iphone4 by my daughter after she upgraded...
vzw_customer_support
Customer Support

sjrdesigns,

Thank you for that information! I am sorry you are unable to deactivate the phone. I know you stated she cleared contacts, videos, pictures and ect, but do you know if a restore was done? If not, try this: http://bit.ly/1cCohmG

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Given an Iphone4 by my daughter after she upgraded...
vzw_customer_support
Customer Support

sjrdesigns,

Thank you for that information! I am sorry you are unable to deactivate the phone. I know you stated she cleared contacts, videos, pictures and ect, but do you know if a restore was done? If not, try this: http://bit.ly/1cCohmG

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Given an Iphone4 by my daughter after she upgraded...
ttipgem
Sr. Member

Virgin Mobile USA uses the Sprint network.  Will they allow a Verizon branded phone to be activated on your account?

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