Hello ptoussaint26, Let's make sure you can enjoy your new iPhone! Has the other user successfully activated your old phone on their account? A great resource to activate the phone is http://vzw.com/myverizon. There will be a link to "Activate/Switch Device" once there you will be prompted to enter the MEID found on the phone through Settings>General>About. Please feel free to reach out if you still need additional support.
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