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Grayed out Wi-Fi
geno182
Member

My Wi-Fi is grayed out on my 4S and won't connect.  I've heard this is a known software issue that Apple is doing nothing to fix.  Is there anything I can do?

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Re: Grayed out Wi-Fi
vzw_customer_support
Customer Support

There's definitely a few things we can try, geno182. Do you have a protective case on your phone? Any physical or liquid damage? The steps at http://support.apple.com/kb/ts1559 have helped many other customers with this trouble. I have also had customers who were successfully able to restore their iPhone's WiFi capability by following the steps at http://support.apple.com/kb/ht1414

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: Grayed out Wi-Fi
vzw_customer_support
Customer Support

There's definitely a few things we can try, geno182. Do you have a protective case on your phone? Any physical or liquid damage? The steps at http://support.apple.com/kb/ts1559 have helped many other customers with this trouble. I have also had customers who were successfully able to restore their iPhone's WiFi capability by following the steps at http://support.apple.com/kb/ht1414

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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