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HELP PLEASE! Call ISSUES!
babyridge116
Member

At 8am this morning my phone was working perfectly. I tried calling my wife around 10am and she couldn't hear me at all. Said i was really far away. I looked at my phone and had 2 bars (as usual), but the 3G was gone.  I have an iPhone 4 and so I shut it off and turned it back on. Went outside where I had full bars and the same thing happened. I called both her cell and the house phone and the same thing happened.

I tried resetting the network and the roaming and nothing has helped. As far as I know, I can text and get online. The 3G is on my phone when i'm not making a call but as soon as I make a call it goes away and says there's no service.

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Re: HELP PLEASE! Call ISSUES!
gina7239
Sr. Member

When your in a phone call you don't have 3G anyways so you didn't lose that. Maybe the problem could be her phone. Could you or she have muted it? 2bars should be ok.

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Re: HELP PLEASE! Call ISSUES!
gina7239
Sr. Member

I would call customer service and replace it if somethings wrong. I had network issues signal issues and they change some settings on there end for optimal performance. Your account might not have those settings. It might help.

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Re: HELP PLEASE! Call ISSUES!
vzw_customer_support
Customer Support

Hello babyridge116,
I certainly want to resolve this for you!  Thank you for attempting great troubleshooting steps.  Please DM me with your name and mobile number, so I may further assist you.  Thank you.

TominqueB_VZW

Please follow us on Twitter @VZWSupport
 

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