I have the same plan and somehow someone has cracked into it and I go over each month It shows other managers onmy account and there are none,,,,,I can not pay 2 $500 BILLS THEY ARE CHARGING ALL KINDS OF STUFF TO MY ACCT ALL DATING SITES, ALL NORTONS AND MCAFEES TO MY BANK AND IT GOES ON N ON AND ON,,,iTS A RIP OFF AND i NEED SOME HELP WITH THIS AND i HAD NEVER HAD A PROBLEM TIL SOMEONE HACKED INTO FACEBOOK,,,,,wHAT DO i DO????? THESE ARE NOT MY CHARGES AT ALL EVEN PRESCRIPTIONS HAVE BEEN ORDERED CHARGED AND GOT ME AND DR IN TROUBLE PLEASE HELP
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Get a Lawyer. Get off Facebook. Suspend all lines and accounts for the short term. Eliminate everyone else as Account managers.
Please remove your phone number. That (publishing personal info) is the kind of actions that get you in the trouble you described.
Good luck.
Call Verizon about the verIzon stuff. You can remove the account manager from your screen name but before call to tell them these people aren't allowed so it is notated then delete. They might be skeptical of you if you have them deleted before. If there are things done to the account the over the phone people will know hopefully what happened. If there unauthorized and customer service can't do anything go above them. And go to financial services and put yourself in a payment arrangement to keep your service from being worse then it seems.
I had someone steal 3 lines of service by upgrading the lines with 3 blackberrys bold the new one. It stunk because we tried to cancell it many times and they still let it go through. Yes they charged us $850 and then upgrades and it was billed to account etc. took weeks and we were in an arrangement untill it was taken care because it was sent to a different state then my family. They were saying my dad ordered then when I know he would never get one with a keyboard. He was at work anyways. Anyways sometimes if you get the right person they care about you. At times it might not seem like it when they have this attitude like your guilty of it all.
We have been through it all with thieves of cards etc and you have to stand up for yourself. Be nice though.
Hello and thanks to all Community members for participating in this discussion. Southernorchid, I am so sorry that you have been experiencing unauthorized access and activities on your account. As a fellow customer, I take your concerns very seriously! I want to review your account to make sure that all precautions have been taken to ensure that such a thing does not happen again. If you need additional assistance, please let me know. Thanks again!
Dion M.
VZW Support
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