I apologize for the delayed reply and I am confident that your issue has been resolved since the original date of your post! If not I am here to help. Try holding the power and home button simultaneously until the apple appears. I hope this information is helpful. Please let me know if you have any additional questions or concerns.
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tap the screen twice in rapid succession using THREE of your fingers. really, it's not a joke. it works to enlarge or reset the screen. Saying "there's no place like home" and wearing ruby slippers is totally optional.