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Help with screen staying on
Vlosaloty
Member

Every time I try to make a call my screen will go black and when i try to press the home button it will just blink were I cant select anything so its hard for me to use the dial pad when I have to. Any suggestions on how to keep my screen on while im on the phone?

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Re: Help with screen staying on
vzw_customer_support
Customer Support

Vlosaloty, I'll be happy to help figure this out so that's it's not difficult for you to use your phone. The iPhone has a proximity sensor that recognizes when your face or other object is against the screen. Do you have a case or anything covering the sensor (near the earpiece)? Try wiping the screen. Also reset the phone by pressing and holding the Power & Sleep/Wake buttons for 10 seconds until the Apple pops up.

Let me know if you're still having issues.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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