Hmm, let's make sure that we get you connected to the Jetpack. With the iPhone 4s, if you go into your Settings, and tap on Wi-Fi, do we have the switch turn on (it should be green)? If so, do you see your Jetpack listed under the Choose A Network? If that network is popping up let's go through the steps of removing that connection. Here is a great link that will provide you with those steps: http://vz.to/1jNSxB2 Then head back to the main screen and go back into to Settings, tap on Wi-Fi, and see if you can re-connect to your Jetpack. Please keep us posted.
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