I would be happy to assist with this issue. We have a global support number that you can reach us at. There are two ways to contact us. If you are calling from your mobile device you can dial 1-908-559-4899. If you are calling from a landline dial access code: 1-800-888-8000 and then follow these instructions.
1. After tone, enter your Verizon valling card number and pin. (Calling card number: 9085594899 Pin: 2392)
2. After the tone enter 0-908-559-4899
3. The VZW Global Roaming Hotline will then prompt you to enter your 10-digit mobile number.
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I have been trying to unlock my iphone 4S for the past 8 months with the global support and it is still not working. I am trying it now and the support is closed under the above number. This must be a joke. Global support and closed.....!
Is Verizon really trying to play games or just not enough competent people working there.
They have asked to update the software, switch my other phone OFF/ON and tried several setting and the result still the same. I am very disappointed with them. Unfortunately, with AT&T, one phone call and my wife's phone was unlocked. I am more than happy to try my luck with Verizon again but hope is soon going to fade out. Any support is appreciated. Thanks