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How do I get my phone off of 1x and back to 3G?
Lndz307
Member

I am fed up with my phone/service!!! It is for the most part constantly at 1x for service instead of 3G. The only time that I canuse apps, send texts, use the internet, make phone calls, etc is when I am on wifi and that is not always possible.  I have tried trning on and off my phone. changing settings. Resetting my phone. Nothing is working!!!! It has been over two weeks of this and I am completely fed up. Can anyone help me?

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Re: How do I get my phone off of 1x and back to 3G?
ynggrsshppr91
Sr. Member

Why have you not called Tech support? Maybe there is an issue with the network in your area and with no tickets submitted there will be no fix

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Re: How do I get my phone off of 1x and back to 3G?
Lndz307
Member

It happens no matter where I am in the state!!!! Not just at my house in the town I live. It happens 45 minutes away at my parents as well

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Re: How do I get my phone off of 1x and back to 3G?
vzw_customer_support
Customer Support

Hello Lndz307

I'm sorry your having connection issues. I'm here to help! What zip are you in? Have you tried dialing *228 and choosing option 2?

JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: How do I get my phone off of 1x and back to 3G?
vzw_customer_support
Customer Support

Yikes Lndz307! That's quite an extensive problem! May I ask what make & model device you have? How long have you been having this issue?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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