Congrats on your new iPhone 4S SnowWhite41! You made a great choice!
Did you purchase this device and activate it in one of our store locations? If so, I apologize that your contacts and pictures were not transferred to your new device while there. What was the model of your previous (basic phone) device? If you had Backup Assistant on your previous device, you can simply download the Backup Assistant application in the App Store onto your iPhone. Here's a link with instructions: http://vz.to/132Lsm0.
As for your pictures and/or videos, depending on the model device, you may be able to sync this media from your handset to your computer. You can then transfer the media using the iTunes software on your computer to your new iPhone. http://bit.ly/YF7FDT Let me know how this works out for you. Thanks!
Please follow us on Twitter @VZWSupport