Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
How do I get pictures from my old phone to the iPhone?
SnowWhite41
Member

I just upgraded to an iPhone from a "dumb phone" and they did not transfer my pics or contacts.  Does anyone know how I can do this?

Labels (1)
0 Likes
Re: How do I get pictures from my old phone to the iPhone?
vzw_customer_support
Customer Support

Congrats on your new iPhone 4S SnowWhite41!  You made a great choice!

Did you purchase this device and activate it in one of our store locations?  If so, I apologize that your contacts and pictures were not transferred to your new device while there.  What was the model of your previous (basic phone) device?  If you had Backup Assistant on your previous device, you can simply download the Backup Assistant application in the App Store onto your iPhone.  Here's a link with instructions: http://vz.to/132Lsm0.

As for your pictures and/or videos, depending on the model device, you may be able to sync this media from your handset to your computer.  You can then transfer the media using the iTunes software on your computer to your new iPhone.  http://bit.ly/YF7FDT  Let me know how this works out for you.  Thanks!


AnthonyTa_VZW
Please follow us on Twitter @VZWSupport