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How do I purchase extra data?
twoshoesmike
Member

Does anyone know how to purchase extra data? I cannot find it anywhere in "My Verizon" account and do not feel like sitting on hold for half an hour to call customer "service".

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Re: Purchase extra data?
twoshoesmike
Member

After researching this....it is apparent that you can ONLY change your

monthly data plan. You cannot add any extra data to your existing plan, but

will be charged for going over your current plan by $15 per GB.

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Re: Purchase extra data?
tikibar1
Sr. Leader
Sr. Leader

Log into your on-line MyVerizon account, look under Manage My Account on the left side of the page, and click the blue Change Minutes/Text/Data button.

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Re: Purchase extra data?
twoshoesmike
Member

The only thing this screen allows you to do is change your data monthly

plan, I can find no where on it, that you can add data for the current

month?

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Re: Purchase extra data?
twoshoesmike
Member

After researching this....it is apparent that you can ONLY change your

monthly data plan. You cannot add any extra data to your existing plan, but

will be charged for going over your current plan by $15 per GB.

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Re: Purchase extra data?
tikibar1
Sr. Leader
Sr. Leader

When you go through the screens you'll have the option to either change the data package effective the start of the next billing cycle or to backdate it ... you'll want to backdate it so that the increase in data is effective from the start of the current billing cycle (otherwise you'll run into pro-ration and more than likely, overages).  If you run into issues, you can call Customer Service and have them do it for you.

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Re: Purchase extra data?
twoshoesmike
Member

Turns out the Verizon sales associates and the location manager, fed me a

load of [removal required by the Verizon Wireless Terms of Service] by telling me you could purchase extra data without

upgrading your monthly plan. There were several points on the plans that

none of the associates knew. Yet another example of extremely poor customer

service.

Re: Purchase extra data?
vzw_customer_support
Customer Support

Hello twoshoesmike,

I wanted to reach out to you to see if you were able to get the change on your account that you needed. As a wireless specialist, I'm offering you my years of experience to ensure that you get the most out of your device and service. In one of your post, you stated that you were given misinformation. If there are any questions that needs clarification then please reply to this message so we can help.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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