Welcome to Verizon Wireless! I apologize for the delay in service but let's get it up and running! What devices did you purchase? Is this a port-in from a different carrier?
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Thanx for ur reply. Nancy and i have new apple iphones5. You see the servive was listed already for last wed or thurs. But we still have no reception for phone or msg. Our cell Data is turned off as we were instructed in seattle when we signed up. So: Why NO BARS (no reception) here in puerto vallarta, Jalisco, Mexico. Repeat we are already longtime verizon subscrbers but this is first time trying for the shared canadamexico plan.
Sent from my iPhone
Hi, I am typing this on my laptop. nancy and I both have Apple iPhones (5)
that are about 3 months old and working very well. We can use them for
email and other transmissions on the WIFI of our hotel, but we have no
phone or message service as per the Canada-Mexico plan that we signed up
for, and which is showing in our account use indication (zero minutes used).
So, the problem is our RECEPTION of Verizon phone service here... we have
ZERO BARS (dots, actually) and the words above that spot on the home screen
say "No Service."
I do not think we have what you call a 'port in from another carrier"...
but that is professional phone company jargon and I do not know what you
mean. I just know that we can neither make nor receive phone calls on
either phone ... and we also have no message function either.
Please let me know if we need to adjust any other settings on our p hones.
We followed instructions of Verizon/Seattle and the call-in customer
service and have TURNED OFF our cell data function, as we are not
subscribed for international DATA ... we get plenty on our WIFI.
We understand from other folks here in Puero Vallarta (Mexican state of
JALISCO) that they are getting Verizon reception. The locals all seem to
be on TelCel.
I look forward to your help getting the service we are paying for already
so that it works. The "dead" phones are a total mystery to me.
On Sun, Feb 16, 2014 at 8:45 AM, Verizon Wireless Customer Support <
Let's get those phones up and running so that you may continue to enjoy your time in Mexico!
Although the cellular data setting may remain OFF to avoid incurring data roaming charges, we must ensure that the Voice roaming features are ON. To power this feature on go to Settings>Cellular>Roaming>Enable Voice Roaming setting. Enabled when the switch is in the green position.
Try this and let us know if this helps.
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