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How do we get verizon service in mexico... we signed up for Share-Everything Canada-Mexico plan
GeorgieJorge
Member

How can we communicate with a Verizon employee to provide the service to which we subscribed??

How do we get our service...??? We already signed up... but it is not happening!

the service icon area has NO BARS and says:  'No Service"

Labels (1)
Re: How do we get verizon service in mexico... we signed up for Share-Everything Canada-Mexico plan
vzw_customer_support
Customer Support

GeorgieJorge,

Welcome to Verizon Wireless! I apologize for the delay in service but let's get it up and running! What devices did you purchase? Is this a port-in from a different carrier?

AdaS_VZW
Follow us on Twitter at @VZWSupport

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Re: How do we get verizon service in mexico... we signed up for Share-Everything Canada-Mexico plan
GeorgieJorge
Member

Thanx for ur reply. Nancy and i have new apple iphones5. You see the servive was listed already for last wed or thurs. But we still have no reception for phone or msg. Our cell Data is turned off as we were instructed in seattle when we signed up. So: Why NO BARS (no reception) here in puerto vallarta, Jalisco, Mexico. Repeat we are already longtime verizon subscrbers but this is first time trying for the shared canadamexico plan.

Sent from my iPhone

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Re: How do we get verizon service in mexico... we signed up for Share-Everything Canada-Mexico plan
GeorgieJorge
Member

Hi, I am typing this on my laptop. nancy and I both have Apple iPhones (5)

that are about 3 months old and working very well. We can use them for

email and other transmissions on the WIFI of our hotel, but we have no

phone or message service as per the Canada-Mexico plan that we signed up

for, and which is showing in our account use indication (zero minutes used).

So, the problem is our RECEPTION of Verizon phone service here... we have

ZERO BARS (dots, actually) and the words above that spot on the home screen

say "No Service."

I do not think we have what you call a 'port in from another carrier"...

but that is professional phone company jargon and I do not know what you

mean. I just know that we can neither make nor receive phone calls on

either phone ... and we also have no message function either.

Please let me know if we need to adjust any other settings on our p hones.

We followed instructions of Verizon/Seattle and the call-in customer

service and have TURNED OFF our cell data function, as we are not

subscribed for international DATA ... we get plenty on our WIFI.

We understand from other folks here in Puero Vallarta (Mexican state of

JALISCO) that they are getting Verizon reception. The locals all seem to

be on TelCel.

I look forward to your help getting the service we are paying for already

so that it works. The "dead" phones are a total mystery to me.

George

On Sun, Feb 16, 2014 at 8:45 AM, Verizon Wireless Customer Support <

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Re: How do we get verizon service in mexico... we signed up for Share-Everything Canada-Mexico plan
vzw_customer_support
Customer Support

GeorgieJorge,

Let's get those phones up and running so that you may continue to enjoy your time in Mexico!

Although the cellular data setting may remain OFF to avoid incurring data roaming charges, we must ensure that the Voice roaming features are ON. To power this feature on go to Settings>Cellular>Roaming>Enable Voice Roaming setting. Enabled when the switch is in the green position.

Try this and let us know if this helps.

EfrainM_VZW
Follow us on Twitter @VZWSupport

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Re: How do we get verizon service in mexico... we signed up for Share-Everything Canada-Mexico plan
Odogxb
Member

Hey Georgie,

Here is a write up i did about how to get service with out paying roaming fee's while in mexico it covers both Android and Iphone.

https://community.verizonwireless.com/message/1055001

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