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I am having a problem activating my phone.
mic_49
Member

After purchasing a prepaid plan (card worked and $ was taken out of my account), I followed the instructions to activate but my phone is not picking up any indication that it is supposed to be activated. It has no signal. When I enter *228 send, nothing happens. If I try calling Customer Sc, I only get an option to add more $. I can't register at My Version because you need a registration PIN which has been sent to me via text. I can't activate the phone to get it. HELP!

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Re: I am having a problem activating my phone.
vzw_customer_support
Customer Support

I'm so sorry your having issues mic.49. I definitely want you to be up and running. Unfortunately I don't have access to prepaid accounts. I would recommend calling them from a different device at 888-294-6804.

JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: I am having a problem activating my phone.
mic_49
Member

*My Verizon

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Re: I am having a problem activating my phone.
vzw_customer_support
Customer Support

I'm so sorry your having issues mic.49. I definitely want you to be up and running. Unfortunately I don't have access to prepaid accounts. I would recommend calling them from a different device at 888-294-6804.

JoeL_VZW
Follow us on Twitter @VZWSupport

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