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I am unable to turn my wifi option on from the screen. the bar will not move when I swipe it
kjac76
Member

I am unable to turn my wifi option on from  the screen. the bar will not move when I swipe it

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Re: I am unable to turn my wifi option on from the screen. the bar will not move when I swipe it
vzw_customer_support
Customer Support

Hello kjac76,

     We know how important is is to stay connected while on the go, especially when wifi is available. It's a great way to supplement your data usage beyond your data plan. Other community members have given some great suggestions. To add to those suggestions, may have you try resetting the network settings prior to a hard reset. For steps on how to do so, please see link below:

http://vz.to/19w1oOW

     Once you have done so, please test all voice and data services, including wifi connectivity. If you are still having an issue then a hard reset can be done on the device. As always, we encourage that you back up your personal infor prior to the hard reset. For reset steps, here's another link:

http://vz.to/1f2SWHz

     After you test the service, please post your findings just in case more assistance is needed.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: I am unable to turn my wifi option on from the screen. the bar will not move when I swipe it
ttipgem
Sr. Member

Have you tried simply tapping it instead of swiping?

Has it worked before?
What iOS version?

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Re: I am unable to turn my wifi option on from  the screen. the bar will not move when I swipe it
kjac76
Member

Tapping does not work either,

It has worked before, iOS version 7.0.02

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Re: I am unable to turn my wifi option on from  the screen. the bar will not move when I swipe it
ttipgem
Sr. Member

Have you tried a hard reset of the phone?
How about updating to the latest iOS version?

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I am unable to turn my wifi option on from  the screen. the bar will not move when I swipe it
kjac76
Member

just updated to 7.0.3 no luck, how do i do a hard reset?

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Re: I am unable to turn my wifi option on from the screen. the bar will not move when I swipe it
vzw_customer_support
Customer Support

Hello kjac76,

     We know how important is is to stay connected while on the go, especially when wifi is available. It's a great way to supplement your data usage beyond your data plan. Other community members have given some great suggestions. To add to those suggestions, may have you try resetting the network settings prior to a hard reset. For steps on how to do so, please see link below:

http://vz.to/19w1oOW

     Once you have done so, please test all voice and data services, including wifi connectivity. If you are still having an issue then a hard reset can be done on the device. As always, we encourage that you back up your personal infor prior to the hard reset. For reset steps, here's another link:

http://vz.to/1f2SWHz

     After you test the service, please post your findings just in case more assistance is needed.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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