THE PAYMENT DID NOT GO THRU!!!!! I have had the same problems my bank says verizon are not asking them for money and verizon says my bank is rejecting the payment. Verizon says they will look into it further but never does.
Is there any way to get this corrected? It kind of sucks that I'm limited to such a shitty data package (100 MB, really? You can use 100 MB in a single day just doing normal things on your lunch break!) yet when I go to purchase an addition, I run into this error.
call them and explain the problem. Get the all of the information you can from the person (verizon sometimes "loses" information that is not in their favor). They adjust the bill accordingly.
Hello AlyH, we absolutely want the best path to resolution. Are you on a Prepaid account or is this via a contracted account? If you are currently using Prepaid services, you will want to contact our specialized Prepaid Team at 888-294-6804 otherwise please send us a direct message to further review http://vz.to/1b8XnPy
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