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I can't receive a signal abroad

Two weeks ago I worked with Verizon to get my Galaxy S4 ready to work in Australia.  They set it up, said I was good to go.  Now I'm in Australia and have no signal at all, just a circle with a line through it where 3G or 4G should be.  This is true everywhere from the Sydney airport to Como, so not a cell tower problem.  WiFi is working fine.  My husband (in States) called Global Support who told him I'm set up so they don't know why it's not working, and I should call them.

I followed the site instructions to call Global Support toll-free and it says the 9085594899 calling card is not valid.  I obviously can't use my phone to call them and I have no way to make the toll call to the US.  Can't chat 'cause it's after hours in US.

Very, very, very frustrated.

Can anyone offer a suggestion?

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Re: I can't receive a signal abroad

Never mind... it took a while but I finally found the option to connect.  Whew!