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I cannot make calls or text
jmariebr
Member

Wifi works fine. I tried turning off phone, I tried the reset, I tried remove/reset the simcard. I cannot dial *228, I cannot call anyone or text (except imessage).

Top shows my wifi signal strength but just says "searching".My daughter and my bf phones both work fine and on same account.

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Re: I cannot make calls or text
vzw_customer_support
Customer Support

Hello jmariebr,
Let's get your calls and messages working! What happens when you attempt to make a call or send a message? Do you receive an error? What zip code are you in? Is this happening in only one specific location or everywhere? Please provide us with additional details. We want to get this resolved for you.

DaisyP_VZWSupport
Follow us on Twitter @VZWSupport

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