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I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI
markbrenda
Member

I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI.  I have also been receiving  'Cannot send mail, an error occurred while delivering this message.

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Re: I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI
vzw_customer_support
Customer Support

Hmm, that's odd JeanEB. The error message referts to the connection to your email server not to cellular data or connection to wi-fi. Go to Settings>Mail, Contacts, Calendars> Select your account and type in your password again. If this doesn't resolve it, delete/re-add the email account.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI
vzw_customer_support
Customer Support

That's quite strange, markbrenda! What make & model phone do you have? When did this begin? Who is your email provider? We can help identify this issue and get things resolved.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI
JeanEB
Member

I have the same problem.  What is the solution?

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Re: I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI
elliew
Sr. Member

The server failure is your EMAIL SERVER, not the phone or the network. It could be as simple as your password has expired, but check with your email carrier. Can you log into that email on any other device?

Re: I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI
vzw_customer_support
Customer Support

Hmm, that's odd JeanEB. The error message referts to the connection to your email server not to cellular data or connection to wi-fi. Go to Settings>Mail, Contacts, Calendars> Select your account and type in your password again. If this doesn't resolve it, delete/re-add the email account.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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