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I just upgrade my Verizon Plan from an iphnoe 4s to an iphone 5. I would like to unlock my old iphone 4s. How can I do this?
PKumpis
Member

I would like to have verizon unlock my old iphone 4s that I upgrade to a 5C. In the past, with some of my previous models, I called Verizon support and they unlocked the phone. Since I will be many months abroad, I would like to know how to be able to contact Verizon for this support.

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Re: I just upgrade my Verizon Plan from an iphnoe 4s to an iphone 5. I would like to unlock my old iphone 4s. How can I do this?
rcschnoor
Sr. Leader
Sr. Leader

International Support - Verizon Wireless

Unfortunately, Verizon WILL NOT unlock an iPhone 4S if it is not currently active on a Verizon line of service.

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Re: I just upgrade my Verizon Plan from an iphnoe 4s to an iphone 5. I would like to unlock my old iphone 4s. How can I do this?
vzw_customer_support
Customer Support

Very nice to be traveling abroad, Pkumpis! I can certainly understand needing a Global Phone while traveling. Are you still currently in the U.S.? The phone will need to be active on a current VZW account, and then you can reach out to Global Support at 800-711-8300 for assistance with unlocking it.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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Re: I just upgrade my Verizon Plan from an iphnoe 4s to an iphone 5. I would like to unlock my old iphone 4s. How can I do this?
PKumpis
Member

Hi Vanessa, thank you for your help, but the problem is that since I am out of the USA, in Brazil currently, when calling the number you provided I am instructed to call *611, and the call is ended. I can not call this number from outside the US, so what I need is a number that will respond with an operator or directly to the support service.

Thank you.

Paul

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Re: I just upgrade my Verizon Plan from an iphnoe 4s to an iphone 5. I would like to unlock my old iphone 4s. How can I do this?
rcschnoor
Sr. Leader
Sr. Leader

International Support - Verizon Wireless

Unfortunately, Verizon WILL NOT unlock an iPhone 4S if it is not currently active on a Verizon line of service.

Re: I just upgrade my Verizon Plan from an iphnoe 4s to an iphone 5. I would like to unlock my old iphone 4s. How can I do this?
elliew
Sr. Member

When upgrading, can the 'old' phone be unlocked prior to swapping for new phone, leaving the old phone unlocked and ultimately off the Verizon system?

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