I apologize that you haven't been contacted Fordgirl723! We definitely want to help with your phone. I can assist you here. Please follow me, and send a DM, so that I can assist with this issue.
Follow us on Twitter @VZWSupport
Did you leave the silent switch on?
how do I send a DM?
First you must send a follow request to the Verizon rep. They must approve it. They must also send you a follow request which you must approve. At that time, you can send a DM to the rep.
With that said, I am not sure who you should send the follow request to. The signature at the bottom of the rep's message says michelleh_vzw yet the userid of the post says yoseft_vzw.
I suppose I would try sending one to michelleh_vzw first since they signed the post. You can do that by hovering your cursor over their userid which I have included in this post and clicking on the "Follow" button in the dialogue box which opens up while you are hovering the cursor over the userid. Then you can only wait for them to respond before you can do anything else.