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I need to restore settings
brando8936
Member

I need to restore settings and do not know the restriction code, not sure how it was setup 2 years ago. I was told to go to Itunes and it will give me an option to restore the settings, but I don't see that when I plug in my phone to the computerr and logon to itunes. What am I doing wrong? Any help is much appreciated.. thanks

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Re: I need to restore settings
vzw_customer_support
Customer Support

Hello brando8936! We can certainly help you out. If you don't remember the code, you will need to put the phone in recovery mode to restore. http://bit.ly/SvXOAb  If you don't know the code though, you may not be able to get your backed up information back.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: I need to restore settings
vzw_customer_support
Customer Support

Hello brando8936! We can certainly help you out. If you don't remember the code, you will need to put the phone in recovery mode to restore. http://bit.ly/SvXOAb  If you don't know the code though, you may not be able to get your backed up information back.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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