An Accepted Solution is available for this post.
I tried uploading the latest ios software 6.3.1. My screen is frozen, do I have no choice but to return to factory settings?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I chose to update today and my phone has been frozen since with a message on the screen to connect via usb to itunes. When I connected, the only option is for me to return to factory settings losing all media etc? I'm so upset and stuck without a phone while I wait the 85min to update. Any suggestions or ways around this?
An Accepted Solution is available for this post.
Re: I tried uploading the latest ios software 6.3.1. My screen is frozen, do I have no choice but to return to factory settings?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Let's get your device back up and running! I want to ensure all of your services are backed up via iTunes or iCloud. Take a look: http://bit.ly/bX9qEm
Were you able to power cycle ( reboot ) the device by holding down on the power button and home button simulatenously?
YosefT_VZW
VZW Support
Follow us on Twitter @VZWSupport