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I updated to iOS 8.1.3 and now the phone will not recognize the correct Apple ID or connect to the internet?
Victoria707
Member

Is there any fix to this problem or should I just exchange the phone? Tried to reset or erase, but because it won't recognize the correct password none of these fixes can be applied.

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Re: I updated to iOS 8.1.3 and now the phone will not recognize the correct Apple ID or connect to the internet?
vzw_customer_support
Customer Support

Victoria707,

Oh no, let's get you access to your device again. Have you tried resetting your Apple ID via the Apple website. http://bit.ly/16bKesB

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: I updated to iOS 8.1.3 and now the phone will not recognize the correct Apple ID or connect to the internet?
Victoria707
Member

I've reset the AppleID like three times and I don't think that is the issue. My other laptops are able to access iTunes with the current password. We've also tried resetting the phone completely and still it will not recognize the password, allow access to the internet or App Store. The only thing the phone will do is make and receive calls and texts. All the other functionality seems dependant on having the AppleID which the phone will not accept when I enter it over and over and . . . . .I think I'm just going to bring the phone into a store tonight while I run an errand. Do you think they will be able to resolve the issue. I do have protection on the phone, but it seems like an OS issue and not the actual phone. Your help is appreciated.

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Re: I updated to iOS 8.1.3 and now the phone will not recognize the correct Apple ID or connect to the internet?
vzw_customer_support
Customer Support

Victoria707,

We appreciate you trying those steps, I am sorry your phone isn't working as it should be. Have you tried a hard reset? http://vz.to/KDAUU2 The store can definitely take a look at your device and troubleshoot, however if it needs to be replaced they would need to ship one to you. Find a store near you here: http://bit.ly/3SdsA

KarenC_VZW
Follow us on Twitter @VZWSupport

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