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Iphone 4 & Itunes
KrazyAunt2
Member

I haven't downloaded any of the updates to my IPhone 4 therefore, I can't use the cloud to backup my old phone. I tried to backup using ITunes, but I keep getting a message that I am not connected to the internet which is incorrect.  I turned off the router and back on to no avail.  I even deleted ITunes and reinstalled it.  I can't download any of the updates.  Any ideas?

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Re: Iphone 4 & Itunes
vzw_customer_support
Customer Support

Hi KrazyAunt2,

I know how important it is to have your information backed up on your iPhone. Because iTunes is not a Verizon Wireless product you would be better off contacting Apple directly. You can visit http://www.apple.com/support/ for further assistance with iTunes.

NidiaA_VZW

Please follow us on Twitter @vzwsupport

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