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Iphone 4 doesn't charge and hard reset doesn't work. Help?
cdiss
Enthusiast - Level 1
‎12-11-2015 01:39 PM

I have an iphone 4 that stopped charging. I have tried doing a hard reset, but it doesn't work. Any suggestions?

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Re: Iphone 4 doesn't charge and hard reset doesn't work. Help?
vzw_customer_support
Customer Service Rep
‎12-11-2015 01:50 PM

We never want you to have a non working device. We are here to help. Was the device damaged? Are you able to charge with another charger?


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Re: Iphone 4 doesn't charge and hard reset doesn't work. Help?
kaebfly
Champion - Level 3
‎12-11-2015 01:54 PM

It's probable that the port is damaged unless you can charge it using a different cable (in which your cable would be the issue) or if the battery needs to be replaced. I assume it is out of warranty but if you have any Apple repair facilities in your area you could have them take a look at it. They would be able to tell you for sure what's wrong and how much it would cost to repair.

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