Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Is there a way to stop my ear from activating the buttons on the touch screen when making a call?
gr8fandini
Member

Every time I try to hold the phone between my ear and shoulder the phone switches to mute or something because my ear touches the touch screen How can I stop or fix this issue?

Labels (1)
0 Likes
Re: Is there a way to stop my ear from activating the buttons on the touch screen when making a call
kaebfly
Leader

If it's an ongoing issue it could be a problem with your proximity sensor. Not sure if that's really the issue or if it's just the way you're holding the phone. You can always visit an Apple or VZW store to have them check it out. Also, try the basics to see if they help if you haven't already. Restart/Reset/Restore.

0 Likes
Re: Is there a way to stop my ear from activating the buttons on the touch screen when making a call
JoeNe
Novice

My wife had this issue last year when she first got her ATT iPhone 4.  She was almost ready to throw in the towel.  I told her to simply change the position she was holding the phone just a little.  Once she did she has never had a problem since.  I know my suggestion seems a little odd, but it worked and she refuses to part with her iPhone now.

0 Likes
Re: Is there a way to stop my ear from activating the buttons on the touch screen when making a call
AZSALUKI
Sr. Leader
Sr. Leader

take joene's suggestion. the screen should black out when it's actually held to your ear.....but if you are moving around, holding it with your shoulder (no hands), or your hair is getting in the way, etc, etc....it messes with the sensor and the screen comes back on, enabling your ear to touch icons.

0 Likes
Re: Is there a way to stop my ear from activating the buttons on the touch screen when making a call
21stNow
Sr. Member

If you use a case, try removing the case to make phone calls.  The case will affect how you hold the phone, which can then lead to the proximity sensor not being activated to turn the screen off while the phone is near your ear.

0 Likes