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Itunes won't recognize my phone anymore!!
stefb32
Member

All of a sudden, Itunes won't recognize that I have even plugged my Iphone 4s in!  The USB cable I'm using WILL be charging so I know the cord isn't damaged, there is power going to it.  But Itunes won't pick it up, no matter how many times I shut it and re-open, unplug and plug in my phone.  I just updated Itunes so I know I'm running on the most recent one, and I updated my Iphone as well a couple weeks back to the new iOS. 

Also if I just plug my iPhone into my computer, a drive in my computer used to come up where I could copy/save my photos to my PC.  Now, that drive never shows up anymore.  WHAT is going on!?

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Re: Itunes won't recognize my phone anymore!!
stefb32
Member

Ok 24 views and no one has any recommendations for me???

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Re: Itunes won't recognize my phone anymore!!
kaebfly
Leader

Since this is a user forum if the ones have viewed so far don't have any recommendations they won't post. If you need immediate help you will be better off contacting Apple, VZW, or visiting the Apple Support site to see if one of the solutions for your issue helps you out.

http://www.apple.com/support/iphone/assistant/itunes/

In general, a good place to look is on the Apple support site by doing a search for your issue.

Re: Itunes won't recognize my phone anymore!!
vzw_customer_support
Customer Support

Hi stefb32,

Was the Apple troubleshooting page able to get the device to be recognized by iTunes again? Please keep us posted so we can troubleshoot outside those options if needed.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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Re: Itunes won't recognize my phone anymore!!
yiuybhjkn
Member

If you're using a Mac, check it out, yo:

http://support.apple.com/kb/TS3540

This solved my problem, which was the same as yours.  Make sure you download the Software Developer Kit (SDK) in Software Updates, if you're using a Mac.  The missing SDK update is what is causing the problem on Macs.

They have this page for iPhones not recognized on Windows, but I don't know anything about Windows:

http://support.apple.com/kb/TS1538

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