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Lock Screen Button Stuck
laurae10
Member

Hello,

A few days ago, my lock screen button jammed and I haven't been able to fix it.  I bought this phone in August, so I'm hoping that it is still under warranty.  Any suggestions? 

Thank you.

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Re: Lock Screen Button Stuck
vzw_customer_support
Customer Support

Dear Laurae10,


Good afternoon. Having a nonresponsive home key can definitely be frustrating. It would be my pleasure to address your equipment and warranty concerns.

When you purchase a device with Verizon Wireless, it will come with a one year manufacture's warranty from the day that it was purchased. However, the manufacture's warranty does not cover physical or water damage.

If the lock button stopped working due to the phone having physical or water damage, this will not be covered under the manufacture's warranty. The good news is that if you have equipment insurance, you may file in Insurance claim to replace your device. To start an insurance claim click http://bit.ly/07CrqPK


Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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