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Locked SIM....Please help
mikhaelph
Member

I accidentially turned on the SIM PIN on my phone and since I didnt know the PUK Code I cannot access my phone.   Ive tried everything from resetting the network setting to erasing all the data and settings on my phone but I am still unable to access my IPhone.

Someone please help me.

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Re: Locked SIM....Please help
kaebfly
Leader

Contact VZW customer support and they can help you quicker. Otherwise you will have to wait for an employee to stumble upon your post and offer assistance after you have sent them a DM with your info. If you need access to your phone quickly then it would be in your best interest to call or go to a local VZW store.

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Re: Locked SIM....Please help
Xyvis
Sr. Member

Also, if you absolutely need access to your phone, or the VZW rep wasn't helpful with the issue and you're needing to call back, you can, in the meantime take the SIM card out, Verizon's network is CDMA and therefore doesn't require a SIM.

I had to call support several times until I finally got somebody that could help me and give me my PUK, but taking the SIM card out in the meantime was helpful.

Also on a side note, the defaul PIN is 1111, this is not the PUK, the PUK code is an 8 digit number.

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Re: Locked SIM....Please help
LatachaM_VZW
Verizon Employee

Hello mikhaelph,

Thanks everyone for the great responses. It's not cool that you don't have access to your device.  I want to ensure we provide you the best service possible!

If you still need assistance retrieving the PUK code on your device, please send me a direct message so I can further assist.

Thanks,

LatachaM_VZW

Follow us on Twitter @VZWSupport

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Re: Locked SIM....Please help
Russo
Member

I accidently locked my sim card and dont know my puk code how do I get it?

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Re: Locked SIM....Please help
jordanpy
Member

i have a ipad3 plus 4g and i locked my sim card up and i dont know what the puk is

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Re: Locked SIM....Please help
Wildman
Sr. Leader
Sr. Leader

You should be able to get the PUK from your MyVerizon area, click the link at https://nbillpay.verizonwireless.com/vzw/accountholder/services/myphoneSubmit.action that says....

Device Actions

     Unlock SIM (PUK) Now   

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Re: Locked SIM....Please help
Lanceuy07
Member

it says.... can't access the link you have given

You have selected an Account Owner function

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Re: Locked SIM....Please help
Lanceuy07
Member

Locked my sim card on my iPad 3rd gen need PUK code pls

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Re: Locked SIM....Please help
salartarium
Member

I locked the sim card on my iphone 4s and need the PUK. Also im confused about the messaging thing,  it says i have to be a follower or something in order to direct message you and i cant figure it out.

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