Losing 3G connection .... ALOT
Shimey013
Newbie

Anyone have a solution or an issue on the Iphone 4 8gb version with losing the 3G connection constantly?? I just got this phone a couple weeks ago and I was hoping the bugs woulda worked themself out but they havent.

 

Like if i use Skype, internet or anything that uses data is usually when i will lose the 3G but there are many times when in txt message i will lose the connection too.

 

So is anyone else having these issues or is it a phone issue. Thanks

 

 

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Re: Losing 3G connection .... ALOT
YaleK_VZW
Verizon Employee

Hello Shimey013,

 

I understand your concern with the connection on your iPhone. I would like to troubleshoot to make your experience more consistent. Are there other devices in the area having a similar problem? How long does the connection drop? Does the phone show this signal fluctuation in multiple locations?  I would suggest resetting the network on the phone. 

Press Settings

Choose General

Choose Reset

Choose Reset Network Settings

Confirm Reset Network Settings

Once the phone restarts dial *228 and follow prompts choosing option 1. Once this is complete I would suggest testing the phone in multiple locations to see if the signal has improved.  Please let me know  if I can troubleshoot further. 

 

 

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