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Lost contact information in the last few days.
MomB96
Member

When my daughter and I upgraded to smart phones from basic phones, we went to Backup Assistant to get our contacts.  We both got ALL contacts from both accounts.  She went in and deleted all the contact information she did not need (my stuff), but now I don't have that information on my phone.  Is it related to this information deletion, or is something new going on?  Is there a way to separate our contacts?  Also, she has a 5C and I have a 4S

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Re: Lost contact information in the last few days.
vzw_customer_support
Customer Support

MomB96,


Yikes! We need to make sure you guys have your own contacts in your own phone. Do you two share the same Apple ID on both devices? If you sign into My Verizon, hover the mouse over 'My Verizon', Select Back up my contact, this should bring you into your contacts that are backed up from Backup Assistant. Are your contacts still listed there? Please keep us posted.

Kevin_R

Follow us on Twitter @VZWSupport

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