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My data or iMessage won't work

What is wrong with my iPhone 4??

About two weeks ago I noticed my internet was becoming slower and slower, I finally took it to my local verizon store and they issued me a new iPhone4. Thinking the problem was fixed, I activated my new phone, but the problem has not been solved. Still extremely slow or even no internet connection and absolutely no iMessage!!!

It's extremely irritating, and I want it fixed.

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Re: My data or iMessage won't work
Customer Support

Hello Scarletteaycock! I can tell you're irritated, and you have every right to be. Thanks for sharing your experience. If you're seeing issues that occur on 2 different devices over several weeks, the problems may be more closely related to the service in your area than your devices. What zip code are you in? Also, have you conducted a speed test in that area? If not, please go to on your device to check and then post the results. I look forward to hearing back from you!

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