My daughter has a problem with her 4S. Randomly turning off.

[lucass1428]

She owned it for approx 1 1/2 years now. Phone is randomly turning off, or instantly losing battery life.  Brought it to Verizon yesterday, guy didn't even touch it. Said nothing can be done unless she downloads everything to computer and resets her devce, or buy a new phone. Of course that made her more upset. What can be done.

[mommao2babies0810]

mine started doing the same thing today.. my battery is 24% and then shuts off and says I have to plug it in..

[vzw_customer_support]

Hello lucass1428

We never want to only provide one troubleshooting step. I'm so sorry. Let's see whats causing this! Please try this: http://bit.ly/SZ87Gk This may be app related also try this prior to the hard reset: http://bit.ly/Q9Ubfk

Please keep us posted.

JoeL_VZW
Follow us on VZWSupport

[vzw_customer_support]

Oh boy, mommao2babies0810. We want to get the power you are used to.  Do you have the recent software version on your 4S? http://vz.to/1hYy7zT

TamaraH_VZW
Follow us on Twitter @VZWSupport

[mommao2babies0810]

Yes I have the recent update

Sent from my iPhone

[vzw_customer_support]

Thank you for clarifying. Have you had the opportunity to complete a soft reset of the device as previously suggested? This is done by holding the Power and Home keys until the device restarts. The final step before reviewing the warranty would be a device restore: http://bit.ly/SZ87Gk

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[mommao2babies0810]

I did do the two buttons and it seems to be alot better..

On May 5, 2014 10:18 AM, "Verizon Wireless Customer Support" <

[bummpr]

Have you done two consecutive cycles of draining phone to zero power then charging to 100%.  This re-calibrates the battery.

You must drain the battery to 0% each time!

I recently did this with my iPhone and now get a much better reading of actual battery power % remaining and also better overall battery life.