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My daughter has a problem with her 4S. Randomly turning off.
lucass1428
Member

She owned it for approx 1 1/2 years now. Phone is randomly turning off, or instantly losing battery life.  Brought it to Verizon yesterday, guy didn't even touch it. Said nothing can be done unless she downloads everything to computer and resets her devce, or buy a new phone. Of course that made her more upset. What can be done.

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Re: My daughter has a problem with her 4S. Randomly turning off.
mommao2babies0810

mine started doing the same thing today.. my battery is 24% and then shuts off and says I have to plug it in..

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Re: My daughter has a problem with her 4S. Randomly turning off.
vzw_customer_support
Customer Support

Hello lucass1428

We never want to only provide one troubleshooting step. I'm so sorry. Let's see whats causing this! Please try this: http://bit.ly/SZ87Gk This may be app related also try this prior to the hard reset: http://bit.ly/Q9Ubfk

Please keep us posted.

JoeL_VZW
Follow us on VZWSupport

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Re: My daughter has a problem with her 4S. Randomly turning off.
vzw_customer_support
Customer Support

Oh boy, mommao2babies0810. We want to get the power you are used to.  Do you have the recent software version on your 4S? http://vz.to/1hYy7zT

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: My daughter has a problem with her 4S. Randomly turning off.
mommao2babies0810

Yes I have the recent update

Sent from my iPhone

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Re: My daughter has a problem with her 4S. Randomly turning off.
vzw_customer_support
Customer Support

Thank you for clarifying. Have you had the opportunity to complete a soft reset of the device as previously suggested? This is done by holding the Power and Home keys until the device restarts. The final step before reviewing the warranty would be a device restore: http://bit.ly/SZ87Gk

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: My daughter has a problem with her 4S. Randomly turning off.
mommao2babies0810

I did do the two buttons and it seems to be alot better.. Smiley Happy

On May 5, 2014 10:18 AM, "Verizon Wireless Customer Support" <

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Re: My daughter has a problem with her 4S. Randomly turning off.
bummpr
Member

Have you done two consecutive cycles of draining phone to zero power then charging to 100%.  This re-calibrates the battery.

You must drain the battery to 0% each time!

I recently did this with my iPhone and now get a much better reading of actual battery power % remaining and also better overall battery life.

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