Oh boy! We need to get access to your phone again, HEATHERZimont! I can't imagine what you are feeling.
If you aren't able to reset the device due to a problem with the power button, we may have a slight problem.
Try this http://vz.to/11CspQL.
If that doesn't work, then we would need to check the warranty and/or replacement options. Let me know what happens when you try the alternate reset steps.
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