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My iPhone 4 started dropping calls about a week ago
abalhawk
Member

My iPhone 4 which I got in August 2012 started acting up about 10 days ago.  At first the screen went black and I had to do a soft reset and since then I will have perfect service and it will drop the call.  This evening it dropped my call 6 times! Is there anything Verizon can do or do I have to get a new phone? I don't have any type of protection plan and I'm not due to upgrade until August.

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Re: My iPhone 4 started dropping calls about a week ago
vzw_customer_support
Customer Support

I regret to learn of the issues with your device abalhawk! I completely understand the need of a working device at all times. Where do you experience the dropped calls? Does this happen in all locations? Lets try this, go to settings > general > reset > reset network settings.

Then dial *228 Send and choose option number 2.

Test out and let us know how it goes.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport.

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Re: My iPhone 4 started dropping calls about a week ago
vzw_customer_support
Customer Support

I regret to learn of the issues with your device abalhawk! I completely understand the need of a working device at all times. Where do you experience the dropped calls? Does this happen in all locations? Lets try this, go to settings > general > reset > reset network settings.

Then dial *228 Send and choose option number 2.

Test out and let us know how it goes.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport.

View solution in original post

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