My iphone was acting up and started to freeze. It started to get warm so I turned it off. I let it stay off for a few minutes to cool down then I turned it back on. It's stuck on the apple that it shows while it's turning on. It's been like that for over 10 minutes. I tried plugging it into the charger and the computer but nothing is working. I don't know what to do!
Let's get your iPhone back up and running reeset12! My first recommendation is to try a soft reset by holding down the power and home keys. If the device doesn't respond, I recommend connecting it to a computer via the usb cable. If you are unable to get past the logo screen in either case, I recommend a hands on evaluation at a store location.
http://bit.ly/3SdsA
Sincerely,
JonathanK_VZW
VZW Support
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