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My iphone 4s is not charging. It has been on the charger for over 4 hours.
Dganss
Member

my iphone is not charging.  The screen shows a battery, with sliver of red, and a lightning bolt, while on the charger.  The Apple frequently appears and then disappears and the red batter/lightning bolt appears.

I have tried several different chargers, and neither are working. 

I have warranty on my iphone, also eligible for an upgrade on 8/25, which i wanted to get the new iphone 5, and give this phone to my son, and add a line. 

I am not sure if i should go to the apple store or the verizon store.  Please advise.

Thank you!

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Re: My iphone 4s is not charging. It has been on the charger for over 4 hours.
vzw_customer_support
Customer Support

Dgnass,

Wow! Let's get this device up and running so it can eventually be passed down to your son. Do you receive any error messages while the device is charging? Are you able to process a soft reset by holding down the power button and the home (menu) button at the same time. We definitely can't have you without a phone.

YosefT_VZW
VZW Support
Follow us on Twitter @VZWSupport

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