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My iphone 4s started the recent update at 6:35 yesterday evening and it's still updating and I can't use it what should I do
kimmipoo123
Newbie
‎07-01-2014 06:53 AM

Can somebody pleas tell me how to turn my iPhone 4s off it's been updating 15 hours

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Re: My iphone 4s started the recent update at 6:35 yesterday evening and it's still updating and I can't use it what should I do
vzw_customer_support
Customer Service Rep
‎07-03-2014 06:58 AM

kimmipoo123,

I am so sorry to hear about this ongoing update. Lets put an end to this update. Is the device plugged into the computer updating? If the device is not plugged into the computer try holding down the power button and home button at the same time. If the device is plugged into the computer, unplug the device from the computer and then hold down the power button and home button.

LindseyT_VZW

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