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My phone got stuck between two screens then went black. Won't light up or turn on or off. What can i do?
suziep
Member

Screen is black wont turn on or off. help me.

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Re: My phone got stuck between two screens then went black. Won't light up or turn on or off. What can i do?
Not applicable

go to an apple retail store and have them look at it if its still under warranty.

or first hold down the power button on top right and the large app button in the middle at the same time and wait for the little apple to appear and release both buttons.

See if it resets.

You could call 1-800-922-0204 and get a replacement if under warranty.

Good Luck

Re: My phone got stuck between two screens then went black. Won't light up or turn on or off. What can i do?
vzw_customer_support
Customer Support

Hi suziep!

I want you to have a working device at all times! It sounds as if your device is in recovery mode. Thanks to Elector for providing some troubleshooting steps. Please try this, in case the previous information didn't resolve the problem. http://bit.ly/1ms8E7N

Keep me posted!

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport