Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
My phone quit and sent me to Itunes. Restore did not work. Said I should update itunes .
Cantfixmyphone

When I went to  iTunes as instructed it said it  detected a phone that needed to restore. I followed the instructions which included a 2 hour download of "restore information" and 45 min of  processing. Finally it said that restore failed and advised me to update my iTunes and the operating system on my computer or buy a new computer.  Is this legitimate advice ?  How likely is a restore to work even if updated?  My computer already has  windows 7 and the latest update on iTunes..

Labels (1)
0 Likes
Re: My phone quit and sent me to Itunes. Restore did not work. Said I should update itunes .
ttipgem
Sr. Member

You say you "have the latest update on iTunes.  There was an update to iTunes last week (or over this past weekend) (version 11.1.4).  Did you install that?

0 Likes
Re: My phone quit and sent me to Itunes. Restore did not work. Said I should update itunes .
Not applicable
0 Likes