That's terrible, Lisa_M! We need to get your phone up and running immediately! Was your phone fully charged when this happened? If not, connect your device to your PC or outlet and let it charge for 20-30 min! Did your phone incur any physical or liquid damage? If you need additional assitance, please follow and send a DM to ChaunceyM_VZW and I will reach out and address your concerns. Have a great day!
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