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It also has not charged properly.
Yikes, that's quite a number of issues for just one device chefner!
What make & model phone do you have? Did these issues begin all at the same time, or separately?
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
If iPhone, you need to do a DFU restore. See my earlier post in this forum how to do this.