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My phone won't back up. What do I do?

I have tried to back up my phone.  I have had it for 7 months and it has never backed up!!!  It looks like it is going to back up, but I have had it plugged in on Wi-fi overnight and it still won't back up.....What do I do?  My husband's phone backs up.  Is there something wrong with my phone? Help! Smiley Happy

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Re: My phone won't back up. What do I do?
Customer Support

Hi pioneergirl,

Let's get this figured out! Are you attempting to back up your device via iTunes or iCloud? Do you receive an error message? I look forward to hearing from you soon.

Thanks for your contribution to our community forums,


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